Welcome to Ampersand's Support Desk

Promoted articles

• AND Platform V4.4.1i Release Notes – 2/16/23
  P+E:  Amp Estimates – Response for not using Amp Estimates on a WIP version will now be carried over to next version to reduce redundancy but also allows users to change reason if necessary  ...

  View More
• AND Platform V4.4i Release Notes – 1/26/23
  AND platform release notes   D+F:   Combined DMA Rankers  DMAs can now be combined when pulling rankers, allowing you to pull one ranker that spans multiple markets  The existing method o...

  View More
• Scheduler: How to See Weekly Totals for your WIP or Order
  Article below shows how to see weekly totals for your WIP or Order in Scheduler        

  View More
• AND/Scheduler: Creating schedules with multiple demos
    Scheduler allows up to 5 demos to be added to any schedule.  Demos can be added during the Create workflow or within the Header via the Details tab.   Adding during Create workflow, during step ...

  View More
• AND/Estimates: Understanding 'Source' Behind Each Estimates Option in AND
    AND Platform offers multiple ways to obtain estimates and each has different sources they pull from: Adding content from ProGo, pulls in the DST Estimates (DST = Data Science Team).  Right clicki...

  View More
• MVPD/.SCX Exchange: Best Practices for Successful Avail/SCX File Exchange with MVPDs
  AFFILIATE OPERATIONS – AMP AE TIP SHEET Build and export avail from the AND Platform Remove all lines with “0” spot count totals ahead of sending to MVPD Remove all lines with “0” spot length/dura...

  View More
• Weekly Analyzer
  Click on the quick hit video to learn more about Weekly Analyzer: https://web.microsoftstream.com/video/209fe9db-540b-48d8-827a-6a85c3732458

  View More
• HudsonMX Proposal Support
  If you are having issues uploading your Proposal XML to the HudsonMX link, please reach out to:   support@hudsonmx.zendesk.com  

  View More
• Optix Toolbar Functions
  New: Close schedule and start new workflow Save: Save as WIP or Order Transmit: Sends order to MVPD Undo / Redo: Undo/Redo last action Export: Export to SCX, XML or Excel format.  If political wit...

  View More
• AND/M+R: How to Export Report when 'View' is Grayed Out/ Inaccessible
  When trying to access 'Deliver Details' through Measure+Report and the 'VIEW' button is grayed out, it means the group of items selected cannot be grouped together.  However, each individual Order#...

  View More
• Measure & Report - How to obtain a full DDT Post
  Step 1: Get to 'Deliver' page on Measure & Report by hovering over 'Measure & Report' and click 'Linear' Step 2: Enter  your Order # or parameters, and click 'Search'  Step 3: Check off the Order(s...

  View More
• The AND Platform - Application Refresh - How to do a Hard Refresh in Chrome
  Follow the directions below to do a "Hard Refresh" in Chrome.   Open The AND Platform.  Launch Chrome Dev Tools by pressing F12 or Ctrl-Shift-I. Once the chrome dev tools are open, just right click...

  View More
• eOrders: How to set up Outlook Rules so your CM receives eOrder related notices
  All email notices related to eOrders is only sent to the AE assigned to that order.  In order to keep your CM looped into these notices, the AE must setup an Outlook Rule to forward the notice to t...

  View More
• eOrders: Agency having challenges sending an eOrder?
  Electronic Agency Routing Codes Do you have an agency that… Is manual and looking to establish electronic ordering capabilities with Ampersand via Strata or Mediaocean? Is unable to find Ampersand...

  View More
• Agency Ops - Request for Ampersand’s CableTrack Sysfile Data
  If the agency is requesting access to CableTrack sysfile data via their Stewardship system for transactional purposes (whether Stewardship recently changed or agency is signing up for the first tim...

  View More
• Agency Ops - Agency/Stewardship Cheat Sheet
    This cheat sheet will provide each region (including Satellite offices!!) with a list of the following: Stewardship system by Agency & Team name. File type to choose. What our electronic connect...

  View More
• Strata/AEInbox/Eleven - Agency sending orders (how-to)
  If an agency buyer that uses Strata/SBMS/AEInbox/Eleven/Freewheel is having a difficult time sending Ampersand users an eOrder, first the buyer will want to see if "NCC" is an available selection u...

  View More
• Okta Setup Guide
  Introduction Okta provides a single sign-on experience to the many software-as-a-service (SaaS) applications that we use at Ampersand. It replaces the Microsoft online login experience. In the futu...

  View More
• Login to Support.Ampersand.TV for Affiliates/Agencies/Vendors/Partners
  Affiliates, Agencies, Vendors and Partners can use ANY method to login that is linked to their company email address. They can also click "Sign up" to setup a new account using their company email.

  View More
• SmartMaps Via VMware
  Steps on How to Access SmartMaps Via VMware Open VMware Horizon Client Enter your Network Credentials Select your VM Location (ex. East Sales / ATL Sales) Once your VM is created launch Internet ...

  View More