eOrders: Agency having challenges sending an eOrder? Follow
Electronic Agency Routing Codes
Do you have an agency that…
- Is manual and looking to establish electronic ordering capabilities with Ampersand via Strata or Mediaocean?
- Is unable to find Ampersand or Ampersand Rep in the drop-down menu to send electronic orders to?
- Is sending orders electronically under the wrong agency and asking AMP to change the agency name ahead of booking?
If any of the above options apply to you, please follow the below workflow:
- Submit an AND Platform ticket including the agency information and what they are trying to accomplish
- Agency Operations will troubleshoot and confirm if the agency is manual and/or in need of electronic routing codes with Ampersand
- Sales will then direct agency back to their Stewardship System Support Team to initiate the electronic set up process
- Strata or Mediaocean’s Stewardship System Support Team will then reach out to AMP Agency Ops with routing codes, and Ops will lock them in place
- Sales should then reject any order that came over incorrectly, and ask the Buyer to resend under the correct agency + correct send method
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